Frequently Asked Questions
General
What happens after I place an order?
Once your order is received Portara will email you a list of final formatting options to choose from. This will include whether you want continuous data or the individual contracts for NinjaTrader. You can accept the recommended default settings or make changes as you wish prior to us running off your data.
Portara will extract your data based upon your formatting requirements and then send you a link for your data, usually within 24 hours.
Is this genuine CQG data?
yes.
What happens if I have any questions about the data?
You can contact us regarding any questions and enquiries by email or telephone.
What about sales taxes on data purchases?
There are NO fees or taxes to add.
What is the minimum order?
1 Commodity.
Do you offer a historical update service?
Yes, However we only offer an update service from Portara’s main site: portaracqg.com
Technical
Is the data compatible with all versions of NinjaTrader?
Yes. Including upcoming versions.
Say if I wish to have my data specific to certain session times can you do this?
Yes, for example if you chose BPA (6B) British Pound (All sessions) and wanted specifically data between 0720-1400 we can include this service.
Could you send a list of the dates that all the rolls took place?
If you have purchased continuous data, we will send you a list of all the mathematical roll factors that went in to creating your data. That way you know how the data stream exactly got built.
Negative Series Data
Sometimes when constructing a backadjusted series, data can become, and appear with negative values. A common misconception is that somehow the data is incorrect. Data with a negative series or part thereof is perfectly valid. Remember it is the SHAPE of the data remaining the same which is key, not whether the values appear negative or not. It is a result of the cumulative backward dated adjustments (the spreads between close-to-close rolls added together) being of a higher value than the current data price at that particular point in time.
Say if we want other compressions such as 5-min or 60 minute?
You can do this with a simple click already in NinjaTrader. The 1 minute data is all you need to purchase for all the compressions you may need.
What about Portara data with no current NinjaTrader Symbol associated with it?
You can easily set up your own symbols within NinjaTrader to match Portara using the Instrument Manager. If this is the case, we will send you clear instructions.
What are the special formatting requirements for importing tick level 1 data into NinjaTrader
The algorithm for bids and asks needs to be as follows otherwise the data will NOT import in:
- Portara deals with this algorithm so your data will read into the NT platform.
- Bid price must remain below or equal to trade price
- Ask price must remain above or equal to trade price.
Legal
The data is for your personal use ONLY within NinjaTrader
The data is provided strictly for the NinjaTrader licence holder with 1 purchase of data for 1 licence and shall not be shared between licences or copy’s of NinjaTrader
You must not copy the data or distribute it in ANY way
his is STRICTLY forbidden and breaches the Terms & Conditions of this Agreement
You cannot pass data via .ntd text or other file formats via forums, email or any other transfer method(s) to other persons
This is STRICTLY forbidden. Forums are monitored by Portara and NinjaTrader for any breaches of this Agreement.